Policy
Refunds and access extensions
Clear terms for one-time exam practice, quick sheets and focused study packs.
Seven-day refund window
You may request a full refund within seven calendar days of purchase. Email support@examrefine.com from the address on your ExamRefine account and include the purchase date. Do not send card details. A completed refund ends the related paid access.
Digital quick sheets
The same seven-calendar-day full-refund window applies to the $2.99 quick sheet purchase, including after download. A completed refund ends further download access. Refunding a qualifying practice purchase also ends its included quick-sheet download access. Do not redistribute downloaded copies.
Focused digital study packs
The $19 PTCB Calculations Study Pack has the same seven-calendar-day full-refund window, including after download. A completed refund ends further pack-download access; it does not cancel a separate practice or quick-sheet purchase. Do not redistribute downloaded copies.
Service interruptions
If an ExamRefine outage prevents meaningful use for at least 24 consecutive hours, contact support. We may extend access by the affected time or issue a refund when an extension would not fairly resolve the interruption.
Need help?
Contact support@examrefine.com with a billing concern. Do not send a card number, government ID, account password, or remembered exam questions. Refund timing after approval depends on the bank or card network.